The Datacenter is the location where your information is processed and stored.  Below is some very detailed information describing our datacenter.

1      FACILITY

• Concrete Tilt-Up Construction
• 24 inch raised floor
• All racks / cabinets are seismically braced and bolted directly to the concrete flooring
• Dimax – Building Management / Alarm Monitoring System
• Power and data cables are run perpendicular from each other to minimize any electrical field interaction
• Janitorial service is bonded, insured and licensed

2      SECURITY

• 7/16 inch thick steel sheeting around the front door and within the front reception area
• 2 level, man-trap, security access – before actually being able to enter the raised floor area
• 256+ - fixed positioned, security cameras
• All camera footage is recorded and held for a minimum of 30 days
• Level 5 bullet-resistant walls / glass (Kevlar Lined walls) in the front entry, lobby, guard station, and shipping and receiving areas
• 24 x 7 x 365 on-site security guards
• Security service is bonded
• No signage on building

3      AIR CONDITIONING

• Data Center temperature maintained at 72 degrees +/- 2 degrees
• Thermostats / Humidistats are located around the building on the walls, posts and ceilings
• 16 – 135 Ton air conditioners N+6 – all 16 are running continuously w/redundant capacity
•   6 – 135 Ton air conditioners support redundant capacity
•   2 – 30 ton air-conditioners independently support NOC and NODE
• Air handlers are located on the roof (roof access is restricted and monitored).
• Supply air temperature entering the IDC averages 55 – 62% varying with load conditions
• Ring duct in ceiling allows us to add diffusers (vents) where needed to provide additional air flow
• 2 – 125 Ton A/C Units, and 1 – 70 Ton unit is dedicated to UPS Room

4      POWER

• Pager notification service with an Independent System Operator (ISO) to monitor utility power Stage Alerts and rolling black outs
• 6 main electrical distribution buses
• 24 MGE UPS’s  
• 10 Caterpillar 2000KW (2.0MW) generators
• Each generator has 3,000 gals of diesel fuel – enough to power it for 22 hours at full load
• 4 – 12,000 gal. Diesel Fuel storage convault tanks (in addition to the primary fuel tanks) provide enough fuel to run generators continuously for 72 hours at full load
• UPS batteries support data center load until automatic transfer to generator is completed
• 50 power management modules (PMM’s) with 168 – 20 amp power circuits from each 165KVA power distribution unit (PDU); customized circuits provided as needed;
• Power is served to the PDUs via 2 separate independent UPS power sources
• Each PDU has it’s own Automatic Static Transfer Switch which can switch the power to the alternate source within 4 milliseconds
• Contracts with local fuel companies to provide additional on-site fuel, once generators are started

5      FIRE SUPPRESSION

• VESDA – Very Early Smoke Detection and Alarm system; small white ‘air sampling tubes’ draw air into chambers, where lasers analyze the air for smoke content
• Clean-Gas hand-held fire extinguishers are through-out the building
• Fire station located approximate 600 feet from the data center.
• Heat detectors (140 degree) and Smoke detectors are located on the ceilings around the building

6      NETWORK/BANDWIDTH

• Redundant OC48s
• X – 4 inch conduits for telco fiber leading to the street
• Multiple redundant network paths
• All network operators certified internet systems engineers